Nota 22 Ago 2019 10:18

SLA Monitoring

Manage resources and processes more efficiently through the ITIL framework, all aligned to your business needs with improved efficiency and reduced costs. We don’t offer a one-size-fits-all solution in a box, but customized service level agreements to meet your specific business objectives. Metrics reflect your needs, not our convenience, and can feature critical benchmarks such as Average Speed to Answer, Time Service Factors, First Call Resolution, Turn-Around Time, Mean Time to Recover and more.

Read More: SLA Monitor